MoteMatch
Policy and support

1. Information we collect

We collect account identifiers (including an anonymous user ID and Apple Account linking information), profile details (such as name, age, occupation, height, body type, personality, bio, interests, and conversation preferences), and images you choose for your profile or posts. If Apple provides your name or email address, we may collect it to manage authentication.

We also collect or generate information about likes, matches, conversations, posts and comments, relationships with AI characters, notification preferences, app language, the device time zone first registered for daily limits, usage counts and times, in-app actions, purchases and entitlements, support inquiries, device notification tokens, and device, network and ad activity associated with advertising. We do not collect payment details such as credit card numbers.

2. How we use information

We use this information to provide the service, verify identity, store profiles, conversations and posts, generate conversations, image descriptions and reactions with AI, and run the matching experience. We also use it to send notifications, verify purchases, manage limits, deliver ads, prevent misuse, investigate problems, improve quality and safety, respond to inquiries and violations of the terms, and meet legal obligations.

3. AI processing

Conversations, profiles, recent activity, post text and images you choose to post may be sent to OpenAI to generate replies, descriptions and reactions, and to check safety. The in-app notices explain what is sent and why. If you do not want to use an AI feature, do not take the action that sends the information.

AI output is generated automatically and may be inaccurate, inappropriate or unexpected. Our implementation disables response storage in API requests to OpenAI.

4. External services and providers

We use Supabase for authentication, databases, image storage and server processing, OpenAI for AI generation and safety checks, Apple for authentication, App Store payments and notifications, RevenueCat for purchase and subscription management, and Google Mobile Ads for advertising and consent management. Necessary information may be processed on these providers’ servers, including servers outside Japan.

We use contracts, settings and other reasonable means to require safeguards consistent with this policy and applicable law. Each provider’s terms and privacy policy also apply to its processing.

5. Advertising and analytics

The free plan displays ads from Google Mobile Ads. Google may collect your IP address, device and app information, advertising identifier (when permitted), ad interactions and diagnostics for ad selection, delivery, measurement, fraud prevention and consent management. You can change your ad privacy settings in the app or in iOS Settings.

We store user IDs and the names of in-app events to understand how features are used. This website does not use analytics cookies.

6. Disclosure to third parties

We do not sell or provide personal data to third parties except with your consent, when using the providers listed above as necessary for the stated purposes, in connection with a transfer of the business, or when necessary to protect life or property or comply with the law.

7. Retention and deletion

We retain information while your account exists and for as long as necessary for the stated purposes. Choose Delete account in the app to request deletion of your profile, conversations, posts, saved images and other data associated with your account. Deletion cannot be undone.

Information needed for legal obligations, disputes, fraud prevention, backups or processing by external providers may be retained to the extent and for the time necessary. Apple or RevenueCat may retain purchase records under their own policies.

8. Security

We use safeguards appropriate to the size of our business and the nature of the information. These include access controls, separation of permissions, encrypted communications, time-limited access to private images, and restrictions on abusive use. Complete security on the internet cannot be guaranteed.

9. Requests about your data

Under applicable law, you may request notice of the purposes for which we use your retained personal data, disclosure, correction, additions, deletion, suspension of use, erasure, an end to third-party disclosure, or disclosure of records of third-party transfers. Contact shirohebi.i@icloud.com. We may ask for information to verify your identity and identify the data concerned. We generally do not charge a fee.

10. Age requirement

This service is for people aged 18 and over. People under 18 may not use it. If we learn that we have collected information from someone under 18, we will verify the matter and take necessary steps, including deletion where appropriate.

11. Changes and inquiries

We may revise this policy when laws, features or external services change. We will clearly announce material changes here or in the app. The operator responsible for handling personal information is 新田喜紀. Please send inquiries to shirohebi.i@icloud.com. We will provide our address without delay on request from the individual concerned.

1. Scope and agreement

These terms govern the MoteMatch iOS app and related services provided by 新田喜紀 (the operator). You must agree to these terms and the privacy policy to use the service. If specific instructions conflict with these terms, the specific instructions take precedence.

2. Nature of the service

MoteMatch provides entertainment through matches, conversations, posts and other interactions with fictional AI characters. The characters and their reactions are fictional. The service does not introduce real dating or marriage partners or provide professional advice, counseling or emergency assistance.

3. Eligibility and accounts

You must be at least 18 and able to understand and agree to these terms. You may start with an anonymous account and link an Apple Account. You are responsible for safeguarding your device and credentials and for actions taken through your account.

Guest data may not merge when you switch to an Apple Account. It may be impossible to recover unlinked data after deleting the app, changing devices, signing out or losing your credentials.

4. AI output

AI output is generated automatically through probabilistic methods. We do not guarantee its accuracy, completeness, timeliness, legality, usefulness, or that it will meet your expectations. Do not use it for important decisions, medical, legal, financial or other professional judgments, or any purpose that could affect life or bodily safety.

Review AI output yourself and use it at your own discretion and responsibility. Please report inappropriate output to support.

5. User content

You warrant that you have the rights necessary to submit your text, images and other content and that they do not infringe anyone else’s copyright, portrait rights, privacy, reputation or other rights.

You grant the operator a nonexclusive, royalty-free license to reproduce, transform, transmit, display and otherwise use your content as necessary to provide the service, process it with AI, conduct safety checks, store and display it, resolve issues and improve the service. This license ends once deletion is complete, except for portions that must be retained for legal or technical reasons. You retain your rights.

6. Prohibited conduct

You may not violate laws, public order and morals, or third-party rights. Prohibited conduct includes sexual depictions of children, explicit sexual or violent content, discrimination, threats, harassment, encouraging self-harm or crime, impersonation, improperly obtaining personal information, unauthorized access, sending malware, and circumventing service, payment, advertising or usage restrictions. Excessive automated access, analysis, modification or reverse engineering of the service, interference with its operation, false reports, and other conduct that substantially impairs safe operation are also prohibited.

7. Removal and suspension

If a violation is suspected, or if reasonably necessary for safety, a rights complaint, legal compliance or operation of the service, the operator may hide or remove content, restrict features, suspend or delete accounts, or take other necessary action without prior notice. When the matter is not urgent, we will explain the reason or offer an opportunity to remedy it where possible.

8. Free plan and MoteMatch VIP

The free plan includes advertising and daily limits on likes, messages, posts and other actions. MoteMatch VIP provides the higher limits, ad removal, rewind, filters and other features shown on the purchase screen. Features and limits may change within reasonable bounds.

Paid plans are offered through the App Store. The price, period, availability of a free trial, and renewal conditions shown on the App Store confirmation screen at purchase apply. Weekly and monthly plans renew automatically unless canceled at least 24 hours before the current period ends. Cancellations and refunds follow Apple’s procedures and policies. The operator cannot change payment details.

9. Intellectual property

Rights to the service, AI characters, images, text, logos, software and other materials provided by the operator or other lawful rights holders belong to the operator or those holders. These terms grant no rights beyond ordinary personal, noncommercial use.

10. Changes, interruptions and termination

The operator may change, suspend or discontinue all or part of the service for maintenance, outages, security, or legal, external service or business reasons. If the impact on users is substantial, we will endeavor to give reasonable advance notice except in emergencies.

11. Warranties and liability

The service is provided as is. The operator makes no express or implied warranty of fitness for a particular purpose, continuous availability, freedom from errors or harmful output, permanent retention of data, or continuation of external services. Please keep your own copies of important data.

If the operator’s ordinary negligence causes you damage, liability is limited to actual, ordinary and direct damage, up to the amount you paid for the service in the 12-month period including the month in which the event causing the damage occurred. This limitation does not apply to willful misconduct or gross negligence by the operator, loss of life or bodily injury, or any liability that cannot be limited by law.

12. User responsibility

If your intentional or negligent breach of these terms or infringement of rights causes the operator damage, you are liable for the ordinary and direct damage caused and reasonable costs of responding.

13. Changes to the terms

The operator may change these terms in accordance with law when reasonable in light of the need for the change, the appropriateness of the revised terms and other circumstances. We will announce the details and effective date of material changes in advance on this page or in the app. The revised terms apply to use after the change takes effect.

14. Governing law and jurisdiction

Japanese law governs these terms. The Tokyo District Court or Tokyo Summary Court has exclusive agreed jurisdiction at first instance over disputes relating to the service, except where the law provides otherwise. The parties will first endeavor to resolve a dispute through good-faith discussions.